Look up your order
If you have an account, sign in to view your order history.
You can track the status of your order online. Click on My Account and sign in to check the status of your most recent order and your order history. Click on the order number for the shipment that you would like to track and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 24 hours from the time your order has shipped.
Order Delivery – “Shipped”
Once your order has left our warehouse, the order status will appear as “Shipped.”
Order Delivery – “Partially Shipped”
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as “Partially Shipped.”
Order Delivery – “Delivered”
When we receive notification from the courier that your order has been delivered, status will update to delivered.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be placed in a “Placed” status. Your order is then “In Progress,” entering the shipping process almost immediately. The only time that you can cancel or modify your order is during “Placed” status. Once your order enters the shipping process by being “In Progress,” no further changes can be made.
If the order has been “In Progress,” we are unable to cancel or modify your order.
Partially Cancelled Orders
If an item in your order is out of stock after you order has been placed, the out of stock item will be cancelled from your order and you will receive notification via email. All in stock items in your order will be shipped.